Toyota Motor Europe announced today the recall of 8 Toyota models in Europe, to solve a potential accelerator pedal issue. The involved models and production periods are as follows:
- AYGO (Feb 2005 – Aug 2009)
- iQ (Nov 2008 – Nov 2009)
- Yaris (Nov 2005 – Sep 2009)
- Auris (Oct 2006 – 5 Jan 2010)
- Corolla (Oct 2006 – Dec 2009)
- Verso (Feb 2009 – 5 Jan 2010)
- Avensis (Nov 2008 – Dec 2009)
- RAV4 (Nov 2005 – Nov 2009)
The precise number of involved units is still under investigation, but may reach up to 1.8 million vehicles. No Lexus models and no other Toyota models are affected.
“Toyota’s policy is to put its customers first, in all circumstances”, said Tadashi Arashima, President and CEO of Toyota Motor Europe. “We understand that the current situation is creating concerns, and we deeply regret it. We would also like to reassure customers: the potential accelerator pedal issue only occurs in very rare circumstances. The announced action is a preventive measure aimed to guarantee the highest safety standards to all customers.”
For subject vehicles, there is a possibility that certain accelerator pedal mechanisms may, in rare instances, mechanically stick in a partially depressed position or return slowly to the idle position.
This issue is caused because the accelerator pedal mechanisms concerned may become worn. This progressive wear, combined with certain operating and environmental conditions, can cause friction in the mechanism to increase and intermittently result in the accelerator pedal being harder to depress, slow to return or, in the worst case, stick in a partially open position.
Toyota has identified a remedy for this issue, and is currently pursuing a final evaluation and confirmation procedure. As soon as the countermeasure is confirmed, Toyota will communicate to all customers and other concerned parties the details of the corrective action and of the implementation procedure.
A running change in production using different parts has already been implemented model-by-model for the models on sale in Europe, as part of Toyota’s continuous quality improvement policy. Therefore there is no need or intention to stop production in Europe.
Only a limited number of incidents have been reported in Europe, and Toyota Motor Europe is not aware of any accident resulting from this issue.
Toyota is making every effort to address this situation for our customers as quickly as possible.
Whilst this condition is rare Toyota advises customers who have concerns to contact Toyota GB Customer Relations on 0800 1388 744 for assistance.
UPDATE 3/2/2010: Toyota today announced it has identified exactly which vehicles are the subject of its accelerator pedal safety recall in the UK. It has also confirmed its plan for the affected vehicles to be fixed at Toyota-approved service centres across the country.
Toyota is already working with the Driver and Vehicle Licensing Agency (DVLA) to identify the owners and registered keepers of the vehicles involved. Once contact details have been obtained, Toyota will communicate the details of the recall fix process as quickly as possible.
Toyota has communicated details of the 180,865 affected UK vehicles to the DVLA. The total is made up of certain models from seven Toyota ranges:
Further to the earlier announcement of those vehicles affected across Europe, Toyota can confirm that, in the UK, manual Aygo models and all versions of RAV4 are not included in the recall. No Lexus models and no other Toyota passenger cars or light commercial vehicles are affected in the UK.
“The safety of our customers is our top priority. We appreciate their concerns and are doing everything we can to deliver a speedy and thorough solution to the issue with the minimum inconvenience,” said Miguel Fonseca, Managing Director of Toyota GB PLC.
“We would like to reassure customers that the potential issue identified with the accelerator pedal only occurs in very rare circumstances. Our recall action is a precautionary measure.”
“At Toyota, we’ve built our reputation on quality, durability and reliability and most importantly trust. We want to rebuild that trust with our customers by effectively working through this issue.”
Toyota’s engineers have developed and rigorously tested a solution that involves reinforcing the pedal assembly to eliminate the potential risk of excess friction that could, in rare instances, cause the pedal to stick.
The first shipments of parts required for this fix will begin arriving in the UK next week and Toyota will be in a position to start repairing cars from 10 February.
The repairs will be carried out by qualified Toyota technicians, at Toyota-approved service centres. The procedure should take 30 minutes to complete.
To help provide clear and up-to-date advice and assistance to owners affected by the recall, Toyota is providing additional website and telephone helpline services.
Any customers who have concerns should contact Toyota GB Customer Relations on 0800 1388 744.