Lexus is the highest ranked brand in the J.D. Power and Associates/What Car? 2008 UK Customer Satisfaction Index StudySM.
The result gives Lexus an unbroken record of eight consecutive years as the highest ranking brand – one for every year it has been eligible for consideration. It is an achievement unmatched by any other manufacturer and is a reflection of the successful investment Lexus continues to make in delivering products and service of the highest quality.
Belinda Poole, Lexus Director, said: “This is a fantastic result for Lexus, it provides an independent assessment of our success in setting high industry benchmarks for product quality and customer service.
“We also believe that achieving the highest ranking helps demonstrate how Lexus’s industry lead in bringing a full range of hybrid power models to market has not diminished our ability to meet and exceed our customers’ expectations.”
The J.D. Power and Associates 2008 UK Customer Satisfaction Index StudySM was produced from more than 16,000 responses from owners of cars registered between September 2005 and August 2006, representing 28 brands and 100 individual models.